When you received the product, there may be a little odor.This is the natural smell of raw materials.
Please don't worry. Ventilation few days will be OK!(Not on the sun exposure!)
The pillow using a mold foam molding,there will be some small bubbles.It is is inevitable.
Which is a normal phenomenon, not a quality problem!
In order to save transportation costs, we use vacuum packaging or rolled up pillow.It makes the price more cheaper.
It need some hours to fully rebound, don't affect the use!
Thank you very much for your understanding and help.
Feature: Massage,TherapyFabric Count: 50Model Number: S5219Brand Name: NOYOKEThread Count: 200TCMaterial: Polyester / CottonShape: RectanglePart: NeckWeight: 1.5-2 kgUse: BeddingFilling: LatexGrade: Grade A